Privacy Policy

Bitwayne
Owned and operated by Gravesend Technologies Limited
Website: https://bitwayne.com/
Support Email: support@bitwayne.com

1. Introduction

This Privacy Policy explains how Bitwayne collects, uses, stores, and protects user information. By downloading, accessing, or using our mobile application or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Profile information

Identity Verification (KYC)

• National Identification Number (NIN)
• Bank Verification Number (BVN)
• Identity documents and selfie images

Financial Information

• Bank account details
• Cryptocurrency wallet addresses
• Transaction logs and trading history

Media Uploads

• Gift card images
• Payment receipts
• Verification photos uploaded by the user

Device and Technical Identifiers

• Unique Device Identifiers (IDFV, IDFA, or Google Advertising ID where applicable)
• IP address, operating system version, and device hardware metrics

3. How We Use Your Information

• Create and manage user accounts
• Verify identity and maintain compliance with financial regulations (KYC/AML)
• Process cryptocurrency transfers, gift card trades, and bill payments
• Prevent fraud, unauthorized access, and security breaches
• Provide customer support
• Measure installation attribution, app performance, and campaign analytics

4. Data Storage and Security

Your data is securely stored using industry-standard infrastructure including Firebase services. We enforce encryption in transit (HTTPS/TLS) and at rest, alongside strict access controls. While we employ rigorous measures to protect your data, no method of transmission over the internet is 100% secure.

5. Data Sharing

We do not sell user personal data. We share information only with trusted third-party technical integrations (e.g., identity verification providers, attribution analytics) strictly necessary to deliver app services or when required by law enforcement or financial regulators.

6. Payments and Transactions

Bitwayne facilitates internal payments, crypto transactions, and gift card procurement. Sensitive banking information is processed through regulated payment partners; we do not store full payment card details on our servers.

7. Account & Data Deletion Rights

In accordance with global data protection laws and mobile store guidelines, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Delete your account and associated personal data directly within the Bitwayne app by navigating to Settings > Account > Delete Account, or by contacting support@bitwayne.com.

(Note: Certain transaction logs and identity verification records may be retained for legally mandated timeframes under financial and anti-money laundering regulations.)

8. Data Retention

We retain personal information for as long as your account remains active or as required by financial record-keeping laws and regulatory compliance obligations.

9. Age Restriction

Bitwayne is intended solely for users who are 18 years of age or older (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from minors.

10. Third-Party Services

We partner with trusted third-party service providers to handle infrastructure, analytics, and app functionality:

• Firebase (Google): Used for secure authentication, database storage, crash reporting, and push notifications.
• Singular Labs: Used for platform attribution tracking, measuring advertising campaign conversions, and internal analytics data processing.

11. Security

We use encryption, secure authentication mechanisms, and active monitoring to safeguard user data against unauthorized access.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Users will be notified of material changes through in-app notices or email communications.

13. Contact Us

Gravesend Technologies Limited
Email: support@bitwayne.com
Website: https://bitwayne.com/